Terms & Conditions

Last updated: February 2026

1. About Us

Claim Attendance Allowance (“we”, “us”, “our”) operates the website claimattendanceallowance.co.uk (the “Website”). We provide a professional claims assistance service to help eligible individuals in the United Kingdom apply for Attendance Allowance, a benefit administered by the Department for Work and Pensions (“DWP”). We are not affiliated with, endorsed by, or connected to the DWP, His Majesty’s Government, or any other government body. Our service is independent and privately operated.

2. Definitions

In these Terms & Conditions, the following definitions apply:

“Client” means any individual who engages our services, whether on their own behalf or on behalf of another person.

“Service” means our Attendance Allowance claims assistance service, including eligibility assessment, form completion guidance, application preparation, and submission support.

“Successful Claim” means a claim that results in the DWP awarding Attendance Allowance at either the lower or higher rate.

“Deposit” means the non-refundable payment of £50 (fifty pounds) payable following the initial consultation and prior to the commencement of claim preparation, as detailed in Section 6.

“Success Fee” means the payment of £300 (three hundred pounds) due upon a Successful Claim, as detailed in Section 6.

“Total Fee” means the combined cost of our service, being the Deposit (£50) plus the Success Fee (£300), totalling £350 (three hundred and fifty pounds).

3. Service Description

We provide assistance with the Attendance Allowance application process. Our service includes an initial consultation to assess potential eligibility, guidance on how to complete the DWP application form accurately and thoroughly, advice on supporting evidence and documentation that may strengthen a claim, and submission of the completed application to the DWP on the Client’s behalf.

We do not provide legal advice, medical advice, or financial advice. Our service is limited to assisting with the administrative process of preparing and submitting an Attendance Allowance application. We are not solicitors, and our service does not constitute legal representation.

All final decisions regarding Attendance Allowance eligibility and awards are made solely by the DWP. We cannot guarantee the outcome of any application.

4. Eligibility

Our service is designed for individuals who are of State Pension age or over, reside in England, Wales, or Northern Ireland, have a physical or mental disability or illness that affects their ability to carry out personal care or requires supervision, and have needed such help for at least six months (unless terminally ill).

During our initial consultation, we will assess the information you provide to determine whether you are likely to meet the DWP’s eligibility criteria. If we believe you are unlikely to qualify, we will advise you accordingly and will not proceed with an application. However, this assessment is based on the information available to us and does not constitute a guarantee of eligibility or ineligibility.

5. Client Obligations

By using our service, you agree to provide accurate, complete, and truthful information about your medical conditions, personal care needs, and personal circumstances. You acknowledge that providing false or misleading information may result in your application being rejected by the DWP and could constitute benefit fraud, which is a criminal offence.

You agree to respond to our communications in a timely manner, provide any additional information or documentation we reasonably request to support your application, inform us promptly of any changes to your circumstances that may affect your claim, and attend any scheduled telephone consultations or provide reasonable notice if you need to reschedule.

You confirm that you have the authority to engage our service. If you are acting on behalf of another person, you confirm that you have their consent or the appropriate legal authority (such as power of attorney) to do so.

6. Fees and Payment

Our service is charged at a Total Fee of £350, structured in two parts:

Deposit (£50): Following your initial telephone consultation, and before our team begins preparing your claim, a non-refundable deposit of £50 is payable. This deposit secures your place in our service and covers the administrative costs of preparing your application. Payment of the Deposit authorises us to begin work on your claim. Your claim will not be prepared or submitted to the DWP until the Deposit has been received.

Success Fee (£300): The remaining balance of £300 is payable only if your claim is successful. This fee becomes due once you have received written confirmation from the DWP that your claim has been awarded and you have received your first Attendance Allowance payment. If your claim is unsuccessful, the Success Fee is not payable and you will owe nothing further beyond the Deposit already paid.

Payment can be made by bank transfer, debit card, or credit card. Full payment details will be provided at the relevant stage. If the Success Fee is not received within 30 days of becoming due, we reserve the right to pursue the outstanding amount, including reasonable costs of recovery.

7. Cancellation and Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date you first engage our service, during which you may cancel for any reason.

If you cancel before the Deposit has been paid and before any work has commenced, there will be no charge. If you have paid the Deposit and cancel before your application has been submitted to the DWP, the Deposit is non-refundable as it covers the administrative costs incurred in preparing your claim. If you cancel after your application has been submitted to the DWP, the Deposit remains non-refundable and the Success Fee will still be payable in the event of a Successful Claim.

To cancel, please contact us by telephone or email using the contact details provided on the Website. We will confirm your cancellation in writing.

8. Complaints Procedure

If you are dissatisfied with any aspect of our service, please contact us in the first instance using the details on the Website. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 working days. If we are unable to resolve your complaint to your satisfaction, you may be able to refer the matter to an appropriate alternative dispute resolution body.

9. Data Protection and Privacy

We take your privacy seriously. We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The personal data we collect includes your name, contact details, date of birth, medical information, and other details necessary to complete your Attendance Allowance application.

We process your data on the basis of contractual necessity (to provide our service), your explicit consent (for sensitive health data), and legitimate interest (for service improvement and communication). We will not share your personal data with third parties except as necessary to process your claim (for example, submitting your application to the DWP) or as required by law.

You have the right to access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), object to processing, and request data portability. For full details, please refer to our Privacy Policy, available on the Website.

10. Limitation of Liability

While we take every reasonable care in preparing and submitting your application, we cannot guarantee the outcome of any claim. The decision to award Attendance Allowance rests solely with the DWP, and we accept no liability for unsuccessful claims.

To the fullest extent permitted by law, our total liability to you in connection with our service shall not exceed the Total Fee paid or payable under these Terms. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of income, loss of benefits, or any financial loss arising from a delay or failure to obtain Attendance Allowance.

11. Intellectual Property

All content on the Website, including text, graphics, logos, and design, is owned by or licensed to Claim Attendance Allowance and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content from the Website without our prior written consent.

12. Website Use

By using our Website, you agree to use it for lawful purposes only and not to use it in any way that could damage, disable, or impair the Website or interfere with any other party’s use of the Website. The information on the Website is provided for general informational purposes and does not constitute professional advice. While we endeavour to keep the information accurate and up to date, we make no warranties or representations as to its completeness or accuracy.

13. Third-Party Links

The Website may contain links to third-party websites for your convenience and information. We have no control over the content or availability of these sites and do not endorse or accept responsibility for them or for any loss or damage that may arise from your use of them.

14. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on the Website with an updated “Last updated” date. Your continued use of the Website or our service following any changes constitutes acceptance of the revised terms. We will make reasonable efforts to notify existing Clients of any material changes.

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms & Conditions or our service, please contact us using the details provided on our Website at claimattendanceallowance.co.uk.